OkPay

Lost phone

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  • Last Post 02 April 2017
Anton V. posted this 31 March 2017

I've lost my phone. But messages with codes keep coming and I can't see them obviously. And can't access my account because of that. And I need money now, my OKPAY account is the only money I have right now.

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Vanilla i. posted this 02 April 2017

hello, have you any live support ? 

Maria G. posted this 02 April 2017

hello, have you any live support ? 

Dear Vanilla i.,

 

For emergency situations you can call us Mon to Fri (08:00 - 18:00 GMT), also you can send request to our support team 24/7 https://support.okpay.com/ticket/new/

Maria G. posted this 02 April 2017

I've lost my phone. But messages with codes keep coming and I can't see them obviously. And can't access my account because of that. And I need money now, my OKPAY account is the only money I have right now.

 

Dear Anton V. ,

Thank you for contacting OKPAY.

Please contact our support and we will help you to restore access to your account . 

There's no need to create a new account, just sign up for support-only account from the right and create a ticket here https://support.okpay.com/login?returnUrl=%2fus-en%2faccount%2fticket%2fnew%2f

You need to take a picture of yourself holding your identification document and attach it to your support request. We will call you and help you to restore account access. 

Regards

 

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